State Farm® Insurance Agent Amber Lafata
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Todd Williams
August 29, 2024
"Great customer service and expeditious claim process and resolution. Laura and all the State Farm claims team members were professional and responsive. Thank you."
"We're so grateful for your review, Todd! Thank you also for recognizing Laura - she's an asset to our team. We are so happy to have you as a customer. Best, Amber"
kami e
August 22, 2024
"Great customer service. Laura helped figure out how to best submit my claim and answered questions along the way. Very helpful! Thank you"
"Thank you so much for the feedback, Kami! I'm thrilled that Laura was able to help -especially when a claim can already be so stressful. We are so happy to have you as a customer!"
Cassandra M Villadonga
July 23, 2024
"Nothing will ever be covered. Doesn’t matter how bad the damage or what is broken. I would not recommend this place. We are removing all policies home and car with this office. Don’t waste your time."
"Hi Cassandra, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration. Regarding coverage under your Homeowner's policy, all four incidences you reported fell into the "wear and tear/routine maintenance/damage over time" category. I am not aware of any carrier who extends coverage for these types of losses, but rather, are typically covered under a Home Warranty (purchased separately from your Homeowner's policy). Homeowner's insurance extends coverage to sudden and accidental, direct physical loss. This is standard across our industry, which we explained to you in-depth. We will do everything we can to make your transition to a new insurance provider as seamless as possible. Please don't hesitate to let us know how we can help. Best of luck to you and your family. Amber"
JC
July 22, 2024
"I've had a wonderful experience with this insurance office. Recently got a new car and the transition was seamless with a competitive rate. My mom is also insured with this office, and she appreciates Laura's patience and kindness on their calls. Highly recommend!"
"I'm so happy we were able to provide you with great customer service, and competitive pricing! Laura is an asset to our team, and I'm glad your family has had a positive experience. Thank you for joining our Agency! Amber"
Victor Pelayo
June 28, 2024
"My experience with this office has been nothing but pleasant, the staff have been exceptionally efficient when handling my claim, questions and Laura was especially helpful with advising and lowering my premium."
"Victor, thank you so much for taking the time to leave us a five-star review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our customer service. - Amber"
Jeff MacDonald
June 24, 2024
"Amber and her team are the best! They know my wife and I and always seem to have our file at their fingertips. Such great personal service. I highly recommend this team for your insurance needs."
"Jeff, thank you for giving my team and I the opportunity to assist you in your time of need. We look forward to providing you with an exceptional customer service experience in the future as well. - Amber"
Ali McGriff
June 18, 2024
"Jack in this office was able to quickly give me a quote that was much more reasonable than all the others we received. Follow up after signing with State Farm has been excellent. Would recommend!"
"Thank you, Ali, for your kind words! Thank you also for recognizing Jack! We are so happy you received a competitive insurance quote, as well as excellent customer service. We look forward to serving you for years to come! Amber"
Destiny Sharp
May 30, 2024
"I wanted to take the time to acknowledge Jack McClain. He has provided excellent customer service and support on several occasions regarding my policy. He even provided me with information regarding life insurance for my daughter. He’s a great asset to State Farm team."
"Hi Destiny! You don't know how much we value your review of our Agency! Jack truly is an asset, and genuinely enjoys working with families like yours. Thank you for trusting us with your insurance portfolio. We look forward to serving you for years to come! Amber"
Madalene Fuchs
May 28, 2024
"Hi. I wasn’t referred to State Farm in Barrington but found them through a local Google search and very glad I did. Jack was wonderful to work with. Efficient, quick and reasonable prices. Thanks Jack. Glad to be at State Farm."
"This makes me so happy to hear - exactly what we strive for! Efficient, personalized service, paired with competitive prices, is just the experience we want you to have. Thank you for taking the time to recognize Jack and give kudos to our insurance agency!"
David Gerholdt
May 2, 2024
"Appreciated the extra mile the staff went to to look at insurance options and my needs. Honesty and professionalism is reflected in this agents business model."
"David, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Amber"
Bryan DeVaul
May 1, 2024
"Exceptional Customer Service. Highly Recommended. Recently, I was hit by a person who had a less then reputable insurance company. I spent weeks getting the run around with them. Literally, within 20 minutes of stopping in to see Laura, she had opened a claim, approved my repair shop, reserved a rental car and State Farm is now handling settling with the other insurance company. The peace of mind is priceless. Thank you Amber, Laura and State Farm for all your help and assistance. It's greatly appreciated!!"
"Bryan, we care for our customers deeply and we're proud to serve you each day. Please know we're here for you always and look forward to assisting you in the future. Thank you for your business. - Amber"
Joe Buttrill
April 30, 2024
"They take good care of you! Very friendly and knowledgeable!"
"Joe, our time with you has been a pleasure. Thank you for allowing us to serve your insurance needs. We appreciate you! - Amber"
Jim Weir
April 30, 2024
"Excellent Service by Laura. Quick turnaround!"
"Jim, we appreciate you and your business! - Amber"
Morgan Wagenknecht
April 29, 2024
"Amber and her team go above and beyond when it comes to customer service, I would recommend this state farm agent to anyone! Laura and I worked diligently over a period of 4 months while I navigated a confusing auto claim, and she was patient and knowledgeable throughout the entire process. I must have called her once a week for months with new questions, or needing help communicating with the claims department and she never let me down. I've never utilized an agent to do things on my behalf, but being a single mom working full time, and being a full time student, I simply didn't have time to make all the necessary calls to get my car fixed up and paid for accordingly. Laura was just outstanding, and thorough, and I especially appreciate the way she never made me feel like a burden or that any questions I had were "bad" questions. "That's a great question!" was definitely her motto, and I'm just so grateful for the extra effort she and the rest of the team put in to take a boatload of stress off my plate. Overall, just an amazing sense of compassion and dedication to each state farm client. This is certainly going to be your favorite go-to state farm team!"
"Morgan, thank you so much for your kind words about my team and I. Our wish is that we always provide you with an excellent customer service experience. We are honored to be able to assist you with your insurance needs! - Amber "
Kurt Vanselow
April 23, 2024
"I’ve been dealing with this office for a few years. Amber, Laura, and staff is very friendly, knowledgeable and always helpful! Highly recommend."
"Kurt, we so appreciate your kind words! Customers like you make our Agency what it is! Thank you for your support - this is a great way to start the morning!"
Jamie Petermann
April 18, 2024
"Highly recommend!"
"Hi Jamie! Thank you so much for taking the time to recommend our office! I'm happy we provided you with great service!"
Elizabeth Monsen
April 3, 2024
"Wonderful service!"
"Elizabeth, we appreciate you and your kind feedback! - Amber"
Jan Lange
March 14, 2024
"Took care of our needs immediately. Excellent service!"
"Hi Jan, I'm so happy we were able to help you with all of your insurance needs! Thank you for being a part of our Agency!"
Karthik Vaidyanathan
February 28, 2024
"Amber and Laura's team are awesome and have provided excellent services, coverage and rates for more than 3 years consistently with full satisfaction. They are always available to explain the details multiple times without any hesitation. Will recommend them for sure"
"Karthik, thank you for your kind words. We try our best to deliver outstanding service, coupled with competitive rates. Thank you for being a part of our Agency!"
Kay Lewis
February 23, 2024
"I have been with this State Farm group since we moved to Barrington 37 years ago. I have always had excellent service and response to our situations. I would recommend them to anyone!"
"Thank you for sharing your experience, Kay! We strive to be the best in town, and we're so grateful for your loyalty! Here's to 37 more! :)"
Jeff Kelch
February 22, 2024
"Amber and her team do a great job with customer service. They answer all of your question in a fast and friendly manner. I recently had a question about rental car coverage and they answered within 10 minutes. Great work State Farm and Amber!"
"Jeff, you made our day! Thank you for the taking time to recognize my team. Customers like you are one of the best parts of our work!"
Randy Albert
February 20, 2024
"Terrible agent. Everyone in that office is a liar, not to mention state Farm is just a bad company to do business with. Next stop IDOI and OPR. Enjoy the money 💰 you stole from me, let's see how it ends with a couple letters!!! Enjoy....Also, the Madison McLain review is related to an agent in that office....go figure 🤔"
"Randy, I am so sorry to hear about this. I was not aware of your frustration, but would be grateful for any further feedback you can offer. As a small business owner, I want nothing more than for your experience to be exceptional. Please email me at amber@myagentisamber.com, and let me know a good time to call you directly. Thank you, Randy."
Bart Man
August 30, 2023
"My daughters car was damaged by hail and State Farm responded quickly and professionally. Laura was extremely knowledgeable and pleasant to work with."
"Thank you for the 5-star review! We're grateful for your feedback. Amber"
Julie Koller
August 18, 2023
"Love State Farm!"
"Thank you so much for the 5 star review!"
Ella-Grace McClain
April 29, 2023
"This agency is fantastic and super friendly ! Especially Jack and Laura. Jack does a wonderful job about communicating policies and helping out and Laura has wonderful customer service."
"Thank you for the kind words! Jack and Laura are both awesome, and I'm so happy we are able to take care of your insurance needs!"