Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of M O'D

M O'D

December 5, 2024

5  out of  5
rating by M O'D
"Whole office is great. Highly recommend."
We responded:
"Thank you for the review, M! We are so grateful to have you as our customer. Amber "
Profile photo of Tom Richards

Tom Richards

November 20, 2024

5  out of  5
rating by Tom Richards
"I've been dealing with State Farm Insurance for well over 20 years. First in Florida and now in the Greater Chicago Area. If it was possible to give a 10 star review, I would! All agents that I've dealt with have made a very positive impression on me. Their prices are more than reasonable and I will always purchase all of my insurance needs from this Barrington IL office. A special thank you to Laura and Liz Monsen! Thanks so much for making this easy after my trip back from Ireland. Tom Richards"
We responded:
"Tom, thank you so much for taking the time to share your experience with our team! We are so glad that we were able to make it a smooth transition, and we look forward to servicing you for the years to come! Amber"
Profile photo of Sal Gutierrez

Sal Gutierrez

October 31, 2024

5  out of  5
rating by Sal Gutierrez
"I’ve been working with Amber and her team for my insurance needs since becoming a homeowner, and I couldn't ask for a better agent. They are always quick to respond, attentive to every detail, and incredibly knowledgeable. No matter what questions or requests I have, they handle them promptly and makes sure everything is thoroughly explained. Amber and the team's dedication and reliability give me complete peace of mind, knowing my insurance needs are always in good hands. Highly recommend her to anyone seeking a responsive and professional insurance agent!!"
We responded:
"Sal, my team and I are grateful for the opportunity to serve you each day. We're always more than happy to assist you and make sure your questions are answered to your satisfaction! - Amber"
Profile photo of Tim Kramer

Tim Kramer

October 30, 2024

5  out of  5
rating by Tim Kramer
"My rental HOA recently covered the outside and part of the inside for insurance. Laura on Ambers team helped me understand what was covered and what wasn’t and helped me create a perfect gap policy."
We responded:
"Tim, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Amber"
Profile photo of Angelo Fraticola

Angelo Fraticola

October 10, 2024

5  out of  5
rating by Angelo Fraticola
"I recently swotchedto Staefarm and not only did we save $ but Ambers agents Jack and Laura were outstanding. A1 customer service. Thanks"
We responded:
"Angelo, I'm so happy to hear Jack and Laura were great to work with. I'm also glad that our rates saved you money! We are happy and grateful to gain you as a customer. We hope to serve you well for years to come. Thank you again, Amber"
Profile photo of Jim Huerta

Jim Huerta

October 9, 2024

5  out of  5
rating by Jim Huerta
"Super friendly and extremely responsive! Their team delivers an excellent customer experience on all levels."
We responded:
"Hi Jim, Thank you for sharing your experience with our team. I love hearing that not only were we responsive - but friendly as well! You are a part of our Agency family, and we always want to treat you as such. Thanks again - you made our day! Amber"
Profile photo of Eileen Johnson

Eileen Johnson

October 2, 2024

5  out of  5
rating by Eileen Johnson
"After disappointment with another State Farm agent in another city, we started shopping our policies around to other companies. As part of this effort we decided to also give State Farm another chance with an agent closer to home. From the first phone call to the in person meeting and followup, we were incredibly impressed with Amber, Laura and the rest of the team! The communication, personal attention, detailed explanation of coverage and time spent together has been nothing short of steller. Further, the team helped us find ways to reduce our overall bill by hundreds each month while keeping the kind of coverage important to our family. We could not be more pleased with Amber's agency!"
We responded:
"Eileen, I am so happy to hear we were able to provide you with a positive experience and set you up with the insurance coverage that works the best for you! Thank you so much for your review and your recommendation, we appreciate it. - Amber"
Profile photo of Christine Herbert

Christine Herbert

September 27, 2024

5  out of  5
rating by Christine Herbert
"We are so happy with our State Farm agent and staff! They provide excellent service and take great care of us. Whenever we call them to ask a question or open a claim, they are there to give us support. They are definitely the best insurance team we have worked with. Just recently, we had a crack in our windshield. I called Laura, she showed me compassion for my situation and immediately took over to get the repair setup quickly and easily. Always an excellent experience! We highly recommend Amber Lafata’s State Farm team!"
We responded:
"Christine, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day. We are so grateful for the recommendation! - Amber"
Profile photo of Dave MacKenzie

Dave MacKenzie

September 26, 2024

5  out of  5
rating by Dave MacKenzie
"The State Farm office of Amber Lafata is simply top notch. Full disclosure, I so happen to have known Amber when she was in grade school. I am still friends with and socialize with her parents. The same sharp clever girl I knew then has done wonderfully getting her office setup and operating very well. She's doing a fine job surrounding herself with a number of talented agents. One in particular is Liz Monsen. Liz aided me in getting new quotes for Home and Auto which resulted in us saving quite a bit. Clearly Liz has nothing to do with their rates being more attractive than my prior company but the defining aspect in this analysis came down to how well they provided service. Prompt return phone calls, detailed descriptions to explain differences across the two companies and a very friendly disposition at all times. Their rates made switching easy but their customer service sunk the putt. I highly recommend them."
We responded:
"Dave, thank you so much for such a kind review! Reading it made my day. My team and I will always be here to serve you and your insurance needs. I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you and your business. We will always work hard for your business each and every day! Thank you again! - Amber "
Profile photo of Linka 21

Linka 21

September 24, 2024

5  out of  5
rating by Linka 21
"Working with Elizabeth is absolutely great! She reads between the lines and has a very quick turnaround in her quotes. She will inform and guide you when necessary. We have three properties insured with her along with two vehicles! Highly recommended!!!"
We responded:
"Thank you so much for recognizing Liz for her great service! We're so happy to have you as part of our Agency family and look forward to serving you for years to come. Amber"
Profile photo of Peter Jendrzejczyk

Peter Jendrzejczyk

September 24, 2024

5  out of  5
rating by Peter Jendrzejczyk
"Rates are good and service is awesome. Laura always responds promptly and effectively. Would recommend State Farm, Amber, and her team."
We responded:
"Peter, thank you so much for taking the time to shout out Laura! She's an asset to the team, and I'm happy your experience hasn't been short of awesome. That's what we strive for! Thank you again, Amber"
Profile photo of Kim Rasmussen

Kim Rasmussen

September 23, 2024

5  out of  5
rating by Kim Rasmussen
"Highly recommend Amber, Laura, and the whole State Farm team. They're always so helpful and quick to respond whenever I call. Grateful to have such awesome insurance agents!"
We responded:
"Hi Kim, thanks again for making time to share your experience. Its words like yours that help us grow our small business. We're so very grateful for you. Amber"
Profile photo of Eric Finnell

Eric Finnell

September 20, 2024

5  out of  5
rating by Eric Finnell
"I have had a great experience with this team! Laura is incredibly helpful. Fantastic customer service and quick responses!"
We responded:
"Eric, thank you for taking the time to recognize Laura. She is my right-hand woman! :) I'm so happy your experience was great - we strive for nothing less. Thank you again - we are grateful. Amber"
Profile photo of Todd Williams

Todd Williams

August 29, 2024

5  out of  5
rating by Todd Williams
"Great customer service and expeditious claim process and resolution. Laura and all the State Farm claims team members were professional and responsive. Thank you."
We responded:
"We're so grateful for your review, Todd! Thank you also for recognizing Laura - she's an asset to our team. We are so happy to have you as a customer. Best, Amber"
Profile photo of kami e

kami e

August 22, 2024

5  out of  5
rating by kami e
"Great customer service. Laura helped figure out how to best submit my claim and answered questions along the way. Very helpful! Thank you"
We responded:
"Thank you so much for the feedback, Kami! I'm thrilled that Laura was able to help -especially when a claim can already be so stressful. We are so happy to have you as a customer!"
Profile photo of JC

JC

July 22, 2024

5  out of  5
rating by JC
"I've had a wonderful experience with this insurance office. Recently got a new car and the transition was seamless with a competitive rate. My mom is also insured with this office, and she appreciates Laura's patience and kindness on their calls. Highly recommend!"
We responded:
"I'm so happy we were able to provide you with great customer service, and competitive pricing! Laura is an asset to our team, and I'm glad your family has had a positive experience. Thank you for joining our Agency! Amber"
Profile photo of Victor Pelayo

Victor Pelayo

June 28, 2024

5  out of  5
rating by Victor Pelayo
"My experience with this office has been nothing but pleasant, the staff have been exceptionally efficient when handling my claim, questions and Laura was especially helpful with advising and lowering my premium."
We responded:
"Victor, thank you so much for taking the time to leave us a five-star review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our customer service. - Amber"
Profile photo of Jeff MacDonald

Jeff MacDonald

June 24, 2024

5  out of  5
rating by Jeff MacDonald
"Amber and her team are the best! They know my wife and I and always seem to have our file at their fingertips. Such great personal service. I highly recommend this team for your insurance needs."
We responded:
"Jeff, thank you for giving my team and I the opportunity to assist you in your time of need. We look forward to providing you with an exceptional customer service experience in the future as well. - Amber"
Profile photo of Ali McGriff

Ali McGriff

June 18, 2024

5  out of  5
rating by Ali McGriff
"Jack in this office was able to quickly give me a quote that was much more reasonable than all the others we received. Follow up after signing with State Farm has been excellent. Would recommend!"
We responded:
"Thank you, Ali, for your kind words! Thank you also for recognizing Jack! We are so happy you received a competitive insurance quote, as well as excellent customer service. We look forward to serving you for years to come! Amber"
Profile photo of Destiny Sharp

Destiny Sharp

May 30, 2024

5  out of  5
rating by Destiny Sharp
"I wanted to take the time to acknowledge Jack McClain. He has provided excellent customer service and support on several occasions regarding my policy. He even provided me with information regarding life insurance for my daughter. He’s a great asset to State Farm team."
We responded:
"Hi Destiny! You don't know how much we value your review of our Agency! Jack truly is an asset, and genuinely enjoys working with families like yours. Thank you for trusting us with your insurance portfolio. We look forward to serving you for years to come! Amber"
Profile photo of Madalene Fuchs

Madalene Fuchs

May 28, 2024

5  out of  5
rating by Madalene Fuchs
"Hi. I wasn’t referred to State Farm in Barrington but found them through a local Google search and very glad I did. Jack was wonderful to work with. Efficient, quick and reasonable prices. Thanks Jack. Glad to be at State Farm."
We responded:
"This makes me so happy to hear - exactly what we strive for! Efficient, personalized service, paired with competitive prices, is just the experience we want you to have. Thank you for taking the time to recognize Jack and give kudos to our insurance agency!"
Profile photo of David Gerholdt

David Gerholdt

May 2, 2024

5  out of  5
rating by David Gerholdt
"Appreciated the extra mile the staff went to to look at insurance options and my needs. Honesty and professionalism is reflected in this agents business model."
We responded:
"David, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Amber"
Profile photo of Bryan DeVaul

Bryan DeVaul

May 1, 2024

5  out of  5
rating by Bryan DeVaul
"Exceptional Customer Service. Highly Recommended. Recently, I was hit by a person who had a less then reputable insurance company. I spent weeks getting the run around with them. Literally, within 20 minutes of stopping in to see Laura, she had opened a claim, approved my repair shop, reserved a rental car and State Farm is now handling settling with the other insurance company. The peace of mind is priceless. Thank you Amber, Laura and State Farm for all your help and assistance. It's greatly appreciated!!"
We responded:
"Bryan, we care for our customers deeply and we're proud to serve you each day. Please know we're here for you always and look forward to assisting you in the future. Thank you for your business. - Amber"
Profile photo of Joe Buttrill

Joe Buttrill

April 30, 2024

5  out of  5
rating by Joe Buttrill
"They take good care of you! Very friendly and knowledgeable!"
We responded:
"Joe, our time with you has been a pleasure. Thank you for allowing us to serve your insurance needs. We appreciate you! - Amber"
Profile photo of Jim Weir

Jim Weir

April 30, 2024

5  out of  5
rating by Jim Weir
"Excellent Service by Laura. Quick turnaround!"
We responded:
"Jim, we appreciate you and your business! - Amber"